CAPABILITIES

ASC is not simply a software company for jewelry retailers. We are wholly committed to helping you grow your business. ASC delivers leading technology solutions and provides best-in-class services to ensure maximum value from technology investments.

We want you to feel confident that ASC can manage all of your needs. Below is a sampling of our capabilities, led by our team of thought leaders, dedicated to creating the most intuitive, data-driven software solutions for the past three decades.

Implementation:
As a result of our extensive track record of successful installations, ASC has developed a proven system implementation methodology that will ensure every new customer's transition to ASC is smooth and successful. A dedicated Implementation Manager leads the team, crafts a customized implementation plan and systematically engages in the subsequent phases (installation, review, training, conversion, testing) ensuring a seamless transition. 

Conversion:
Before data conversion begins, a thorough and thoughtful evaluation is executed to map out design, data, custom programming, transfer and processing. Starting with this well-conceived roadmap ensures all goals and objectives are identified and met.

Training:
Training is the key to successful integration and efficient usage and ASC focuses heavily on training from the time we start our partnership. Offering various approaches including demo site tutorials, on-site training, management training courses, online support library and ongoing online tutorials, ASC is determined to share all the tools, tricks and tips that make ASC Craftsman easy to use.

Custom programming:
Flexibility is an integral component to our system, even without custom programming. The system is armed with over 700 flexible setup options, which enables you to tailor your system to work the way you need it to.  Of course, should you need a more complex solution, our team of programming experts can jump in, understand your business needs and create a customized solution.
 
Support:
Support is not an afterthought to the team at ASC. We understand that your ability to manage your business is dependent upon our ability to help you operate our Craftsman software. ASC's reputation for outstanding support is well earned and unmatched in the jewelry industry. Our cross-functional dedicated technical department includes support professionals, programmers, systems analysts and network engineers all dedicated to providing the highest level of service. You will not find auto-reply email programs or convoluted automated phone systems at ASC. We take the time necessary to work through any challenges, 7 days a week. You can count on it.

Iterative Approach:
In today's environment, the solutions developed to solve business challenges evolve. We do not believe in a static solution, we believe in one that is constantly iterating, improving, maturing. Our partners rely on our ability to understand market trends, changed behavior, easier solutions. We are continuously adding new software capabilities, reports, and optional modules, as well as taking advantage of the latest technology. Each year we offer a major version upgrade as well as unlimited updates throughout the year.

 
 
 
"I just wanted to thank you and your staff for their excellent service and professional manner in supporting our ASC software and hardware. We have been with ASC for over six years and it has been one of the best business decisions we have ever made. It's hard to imagine running our business without it (and your team). "

Jerry Raine
President
Turgeon Raine Jewellers