Repairs/Special Orders

Each and every ticket created in ASC is treated with the same attention to detail and ability to track. Repairs and Special Orders are often tough to manage given the detail and quantity of information required. It is all too easy to misplace specific instructions for Repairs or SO, but with ASC’s intuitive documentation, your customers will feel confident that their explicit directives are captured and fulfilled.

Key Features and Benefits:

• Capture Image, Disclaimers, comments, and work instructions
• Associated standard instructions with each labor component
• Automatic Pricing based on User Defined price list
• Bar Code Scanning from one station to another
• Component (parts and labor) Costing for Profit Reporting
• Print Repair and Special Order bags/forms and receipts for customer signature and signoff
• Track Special Orders by Status and PO
• Easily view all open repairs, layaways and special orders for a customer
• Maintain and search historical repairs
• Track Warranties
• Daily reminder of overdue repairs or special orders

Explore Features and Benefits:

• Repairs
• Repair Search
• Special Orders
• Repair Bag

Repairs

Log all repairs, including promise dates and customer contact information. Create standard charges and instructions, store images of items and print repair bags with bar codes to scan from station to station.

Repair Search

Do your customer ever want to know the status of their repairs? Easily lookup all current and historical repairs by customer, vendor, and date range. Stay a step ahead by viewing all repairs promised this week that aren’t ready.

Special Orders

When you don’t have the product, you can enter a transaction, create the special order information and take a customer deposit in one easy transaction. The back office can work on the order and when ready, simply recall and bill to the customer.

Repair Bag

After a repair or special order is entered into the system, you can print a label/form for a customer receipt. All pertinent information is printed to enable tracking the movement within your company or to outside vendors.